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2022
[74]Process Mining als Instrument des Controllings: Transparenz über die Einkaufsprozesse eines Energieversorgers (, , , and ), In Controlling - Zeitschrift für erfolgsorientierte Unternehmenssteuerung (accepted for publication), . [bibtex]
2021
[73]Die Entwicklungsbeschleunigung von Robotic Process Automation Lösungen – Fallstudie einer deutschen Gesundheitsbehörde (, , , , and ), In HMD Praxis der Wirtschaftsinformatik, volume 58, . [bibtex] [doi]
[72]Hochschulübergreifende Digitale Lehr-/Lernkonzepte zum Geschäftsprozessmanagement – Herausforderungen und Lessons Learned (, and ), In HMD Praxis der Wirtschaftsinformatik, . [bibtex] [doi]
[71]Preserving the legacy – Why do professional soccer clubs (not) adopt innovative process technologies? A grounded theory study ( and ), In Journal of Business Research, volume 136, . [bibtex] [doi]
[70]Digitalization Mindset and Capabilities: Preliminary Results of an Action Research Study ( and ), In 16. Internationale Tagung Wirtschaftsinformatik, . [bibtex]
[69]Beyond the Hype: Robotic Process Automation's Public Perception Over Time (, and ), In Journal of Organizational Computing and Electronic Commerce, . [bibtex] [doi]
[68]Looking for Talent in Times of Crisis – The Impact of the Covid-19 Pandemic on Public Sector Job Openings (, and ), In International Journal of Information Management Data Insights, volume 1, . [bibtex] [doi]
[67]IT Outside of the IT Department: Reviewing Lightweight IT in Times of Shadow IT and IT Consumerization (, and ), In 16. Internationale Tagung Wirtschaftsinformatik, . [bibtex]
[66]Cognitive Biases in IS Research: A Framework Based on a Systematic Literature Review (, , , and ), In Proceedings of the 25th Pacific Asia Conference on Information Systems, . [bibtex]
[65]Lightweight IT-Governance for NGOs: An Unresolved Challenge (, and ), In Proceedings of the IADIS International Conference on e-Society, . [bibtex]
[64]Challenges in IT governance in sports organizations: an actor-network perspective ( and ), In Proceedings of the IADIS International Conference on e-Society, . [bibtex]
[63]BPM Capability Configuration in Times of Crises: How to Adapt Processes when the Virus strikes? ( and ), In 16. Internationale Tagung Wirtschaftsinformatik, . [bibtex]
2020
[62]PEPA: Entwicklung eines Scoring-Modells zur Priorisierung von Prozessen für eine Automatisierung (, , and ), In HMD Praxis der Wirtschaftsinformatik, . [bibtex] [doi]
[61] Patient Portals in German Hospitals – Status Quo and Quo Vadis (, , , , , and ), Chapter in ERCIS Working Papers (Becker, Jörg, Dugas, Martin, Gieseke, Fabian, Hellingrath, Bernd, Hoeren, Thomas, Klein, Stefan, Kuchen, Herbert, Trautmann, Heike, Vossen, Gottfried, eds.), volume 33, . [bibtex] [pdf]
2019
[60] Automation at scale: The benefits for payers (, , , and ), . [bibtex] [pdf]
[59] Robotic Process Automation - Process Optimization on Steroids? (), In Proceedings of the 40th International Conference on Information Systems, ICIS 2019, Munich, Germany, December 15-18, 2019, . [bibtex] [pdf]
2015
[58]Standing on the Shoulders of Giants: Challenges and Recommendations of Literature Search in Information Systems Research (, , , , and ), In Communications of the Association for Information Systems, volume 37, . [bibtex] [doi]
[57]Citizen involvement in public sector innovation: Government and citizen perspectives (, , and ), In Information Polity, volume 20, . [bibtex] [doi]
[56] How Do We Progress? An Exploration of Alternate Explanations for BPM Capability Development (, and ), In Communications of the Association for Information Systems, volume 36, . [bibtex] [pdf] [doi]
[55]Service Innovation Performance and Information Technology: An Empirical Analysis from the Dynamic Capability Perspective (, , , , and ), In International Journal of Innovation Management, volume 19, . [bibtex] [doi]
[54]Service Design - Mit der Quadromo-Methode von der Idee zum Konzept (, , , , , and ), Springer Gabler, . [bibtex] [doi]
2014
[53]Internet adoption by the elderly: employing IS technology acceptance theories for understanding the age-related digital divide ( and ), In European Journal of Information Systems, volume 23, . [bibtex]
[52]Specialisation is king: creativity support systems for service concept development (, and ), In International Journal of Services Technology and Management, volume 20, . [bibtex] [doi]
[51]Process-oriented dynamic capabilities: Framework development, empirical applications, and methodological support: Print zugl.: Münster (Westfalen), Univ., Diss., 2013 (), Springer International Publishing, . [bibtex] [doi]
[50]BPM Capability Development - A Matter of Contingencies (, , and ), In Business Process Management Journal, volume 20, . [bibtex] [doi]
[49]Which Boundary Objects are Applicable to Service Innovation? A Dynamic Capability Perspective. (, , and ), In Proceedings of the 47th Hawaii International Conference on System Sciences (HICSS-47), . [bibtex] [doi]
2013
[48]A Trust-Based Analysis of Cloud Computing in the Banking Industry (, , and ), In Banking and Information Technology, volume 14, . [bibtex]
[47] Business modeling needs process-orientation - framework development and testing (, , , , and ), In Proceedings of the 24th Australasian Conference on Information Systems (Hepu Deng, Craig Standing, eds.), . [bibtex] [pdf]
[46]Developing Creative Business Models – The OctoProz Tool (, , and ), In Eighth International Conference on Design Science Research in Information Systems and Technology (DESRIST), . [bibtex] [doi]
[45]IT Support for Business Process Innovation – Architectural Choices and Design Challenges (, , and ), In 46th Hawaii International Conference on System Sciences, . [bibtex] [doi]
[44] Evaluating Business Modeling Tools from a Creativity Support System Perspective – Results from a Focus Group in the Software Development Industry (, , , , and ), In Pacific Asia Conference on Information Systems (PACIS), . [bibtex] [pdf]
[43]Selective crowdsourcing for open process innovation in the public sector - are expert citizens really willing to participate? (, , and ), In Proceedings of the 7th International Conference on Theory and Practice of Electronic Governance, . [bibtex] [doi]
[42]Unravelling (E-)Government Channel Selection: A Quantitative Analysis of Individual Customer Preferences in Germany and Australia (, , , , , and ), In 46th Hawaii International Conference on System Sciences, . [bibtex] [doi]
[41] Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government? (, , , , , and ), In eGovernment Review, volume 11, . [bibtex] [pdf]
[40] IT and Collaboration in Service Innovation: A Dynamic Capability Perspective (, , , , and ), In 21st European Conference for Information Systems, . [bibtex] [pdf]
[39]Business Process Management Capabilities in Local Governments: A Multi-Method Study (, and ), In Government Information Quarterly, volume 30, . [bibtex] [doi]
[38]The Digital Divide Vs. The E-Government Divide: Do Socio-Demographic Variables (Still) Impact E-Government Use Among Onliners (, and ), Chapter in (Gil-Garcia J. Ramón, ed.), IGI Global, . [bibtex] [doi]
[37]Process-Oriented Business Modeling - An Application in the Printing Industry (, , , and ), In International IFIP Working Conference on Enterprise Interoperability, . [bibtex] [doi]
[36]Reach and Range of Business Process Management - Findings in the Telecommunication and Chemical Industry (, , and ), In 46th Hawaii International Conference on System Sciences, . [bibtex] [doi]
[35] Business Modeling - Geschäftsmodelle prozessorientiert und kollaborativ entwickeln (, , , , , and ), In Zeitschrift Führung + Organisation, volume 82, . [bibtex] [pdf]
2012
[34]Service Innovation Capabilities in IT-Consulting ( and ), In 20th European Conference on Information Systems (ECIS), . [bibtex]
[33]Diskontinuierliche Erwerbsbiografien und alternde Belegschaften als Herausforderung für das Management von Prozessen in der Verwaltung (), In Verwaltung & Management, volume 18, . [bibtex] [doi]
[32] Capabilities for service innovation: A qualitative case study in the consulting industry (, and ), In 16th Pacific Asia Conference on Information Systems, . [bibtex] [pdf]
[31]A Dynamic Capability-based Framework for Business Process Management: Theorizing and Empirical Application (, , and ), In 45th Hawaii International Conference on System Sciences (HICSS-45), . [bibtex]
[30]Social Aspects in Technology Acceptance: Theory Integration and Development (, and ), In 45th Hawaii International Conference on System Sciences (HICSS-45), . [bibtex] [doi]
[29]Business Process Governance: A Comparative Study of Germany and Japan (, and ), In Business Process Management Journal, volume 18, . [bibtex] [doi]
[28]The Digital Divide Vs. The E-Government Divide: Do Socio-Demographic Variables (Still) Impact E-Government Use Among Onliners? (, and ), In 20th European Conference on Information Systems (ECIS), . [bibtex]
[27] Studie: Einsatz von BPM Suiten zur kollaborativen Dienstleistungsinnovation (, , , , , , , and ), (Becker Jörg, Grob Heinz Lothar, Hellingrath Bernd, Klein Stefan, Kuchen Herbert, Müller-Funk Ulrich, Vossen Gottfried, ed.), Institut für Wirtschaftsinformatik, WWU Münster, . [bibtex] [pdf]
2011
[26]Towards a Design Theory for Social BPM Systems ( and ), In 10. Internationale Tagung Wirtschaftsinformatik (WI 2011) - Student Track Poster Session, . [bibtex]
[25]Service Innovation Capability: Proposing a New Framework (, , , , , and ), In 3rd International Symposium on Services Science (ISSS 2011) in conjunction with the Federated Conference on Computer Science and Information Systems (FedCSIS 2011), . [bibtex]
[24] Development of BPM Capabilities - Is Maturity the Right Path? (, , and ), In 19th European Conference on Information Systems (ECIS), . [bibtex] [pdf]
[23] Understanding Dynamic IS Capabilities for Effective Process Change: A Theoretical Framework and an Empirical Application (, and ), In International Conference on Information Systems (ICIS 2011), . [bibtex] [pdf]
[22]Social Aspects in Technology Acceptance: Theory Integration and Development, . (, and ), In Proceedings of JAIS Theory Development Workshop (Pre-ICIS), . [bibtex]
[21]Market, Network, Hierarchy: Emerging Mechanisms of Governance in Business Process Management ( and ), In 10th IFIP WG 8.5 International Conference on E-Government (EGOV 2011), volume 6846, . [bibtex] [doi]
[20] The MATH of Internet Adoption: Comparing Different Age-Groups ( and ), In 10. Internationale Tagung Wirtschaftsinformatik (WI 2011), . [bibtex] [pdf]
[19]Collaborative Business Process Management: Status Quo and Quo Vadis ( and ), In Business Process Management Journal, volume 17, . [bibtex] [doi]
[18]Demografischer Wandel: Forschungsprojekt untersucht E-Government in der alternden Gesellschaft ( and ), In Kommune21, volume 2011, . [bibtex]
[17] Business Process Governance: Theorizing and Empirical Application (, , and ), In 17th Americas Conference on Information Systems (AMCIS 2011), . [bibtex] [pdf]
[16] How to Increase Service Productivity: A BPM Perspective (, , , and ), In 15th Pacific Asia Conference on Information Systems (PACIS), . [bibtex] [pdf]
[15]Acceptance and Use of Internet Banking: A Digital Divide Perspective (, , and ), In 19th European Conference on Information Systems (ECIS), . [bibtex]
[14]Taking a BPM Lifecycle View on Service Productivity: Results from a Literature Analysis (, , , , and ), In XXI. International RESER Conference, . [bibtex]
2010
[13] Does Your Business Process Management (Still) Fit the Market? – A Dynamic Capability Perspective on BPM Strategy Development (, and ), In 16th Americas Conference on Information Systems (AMCIS), . [bibtex] [pdf]
[12]T-Government for the Citizens: Digital Divide and Internet Technology Acceptance among the Elderly ( and ), In tGov Workshop '10 (tGov10), . [bibtex]
[11]Transformation Networks – The Case of Business Process Management in Local Governments (, and ), In tGov Workshop '10 (tGov10), . [bibtex]
[10]Information Society and Aging - A Study on E-Inclusion Projects in Russian Municipalities (, and ), In Proceedings of the IADIS International Conference on e-Society (Piet Kommers, Piet; Isaías, Pedro, ed.), . [bibtex]
[9]Analysis of E-Inclusion Projects in Russia, Austria and Switzerland (, , and ), In Interactive Technology and Smart Education, volume 7, . [bibtex] [doi]
[8]From Bureaucratic and Quasi‐Market Environments: On the Co‐Evolution of Public Sector Business Process Management ( and ), In Electronic Government - 9th IFIP WG 8.5 International Conference, EGOV 2010, Lausanne, Switzerland, August 29 - September 2, 2010. Proceedings (Wimmer, Maria A.; Chappelet, Jean-Loup; Janssen, Marijn; Scholl, Hans J., ed.), volume 6228, . [bibtex] [doi]
[7]What is the Issue with Internet Acceptance among Elderly Citizens? Theory Development and Policy Recommendations for Inclusive E‐Government ( and ), In Electronic Government - 9th IFIP WG 8.5 International Conference, EGOV 2010, Lausanne, Switzerland, August 29 - September 2, 2010. Proceedings (Wimmer, Maria A.; Chappelet, Jean-Loup; Janssen, Marijn; Scholl, Hans J., ed.), volume 6228, . [bibtex] [doi]
[6]Aging and the Information Society: A Comparative Study of Austria and Switzerland (, and ), In 11th Annual Conference on Digital Government Research (Poster Session), . [bibtex]
[5] Collaborative Business Process Management: Exploring Themes, Achievements, and Perspectives ( and ), In 18th European Conference on Information Systems, . [bibtex] [pdf]
[4] The Age-Divide in Private Internet Usage: A Quantitative Study of Technology Acceptance ( and ), In 16th Americas Conference on Information Systems (AMCIS), . [bibtex] [pdf]
[3]Governmental Projects for the Aging Society: An Explorative Study in Russia (, and ), In Fachtagung Verwaltungsinformatik und Fachtagung Rechtsinformatik (FTVI & FTRI) 2010, . [bibtex]
[2] Stakeholder Involvement in Business Process Management Agenda-Setting and Implementation (, and ), In 16th Americas Conference on Information Systems (AMCIS), . [bibtex] [pdf]
2009
[1] Reconstructing the Giant: On the Importance of Rigour in Documenting the Literature Search Process (, , , , and ), In 17th European Conference on Information Systems, . [bibtex] [pdf]