What is the Issue with Internet Acceptance among Elderly Citizens? Theory Development and Policy Recommendations for Inclusive E‐Government

by Niehaves, Björn and Plattfaut, Ralf
Abstract:
Digital divide is still a big topic in information systems and e-government research. In the past, several tracks and workshops on this topic existed. As information technology and especially the internet become more and more important governments cannot ignore the fact that elderly citizens are excluded from the benefits related to internet usage. Although e-Inclusion programmes and initiatives changed over the years and, moreover, although the amount of e-Inclusion literature is constantly growing, there is still no thorough understanding of potential factors influencing private internet usage. Hence, in this study we identify important influencing factors based on the literature on technology acceptance and digital divide. We develop a model based on these factors and test it against comprehensive survey data (n=192). Our theoretical model is able to explain more than 70% of the variation in private internet usage. We derive policy recommendations based on the results and discuss implications for future research.
Reference:
What is the Issue with Internet Acceptance among Elderly Citizens? Theory Development and Policy Recommendations for Inclusive E‐Government (Niehaves, Björn and Plattfaut, Ralf), In Electronic Government – 9th IFIP WG 8.5 International Conference, EGOV 2010, Lausanne, Switzerland, August 29 – September 2, 2010. Proceedings (Wimmer, Maria A.; Chappelet, Jean-Loup; Janssen, Marijn; Scholl, Hans J., ed.), volume 6228, 2010.
Bibtex Entry:
@InProceedings{Niehaves2010c,
  author    = {Niehaves, Bj"orn and Plattfaut, Ralf},
  title     = {What is the Issue with Internet Acceptance among Elderly Citizens? Theory Development and Policy Recommendations for Inclusive E‐Government},
  booktitle = {Electronic Government - 9th IFIP WG 8.5 International Conference, EGOV 2010, Lausanne, Switzerland, August 29 - September 2, 2010. Proceedings},
  year      = {2010},
  editor    = {Wimmer, Maria A.; Chappelet, Jean-Loup; Janssen, Marijn; Scholl, Hans J.},
  volume    = {6228},
  series    = {Lecture Notes in Computer Science},
  pages     = {275-288},
  note      = {Lausanne, Switzerland},
  abstract  = {Digital divide is still a big topic in information systems and e-government research. In the past, several tracks and workshops on this topic existed. As information technology and especially the internet become more and more important governments cannot ignore the fact that elderly citizens are excluded from the benefits related to internet usage. Although e-Inclusion programmes and initiatives changed over the years and, moreover, although the amount of e-Inclusion literature is constantly growing, there is still no thorough understanding of potential factors influencing private internet usage. Hence, in this study we identify important influencing factors based on the literature on technology acceptance and digital divide. We develop a model based on these factors and test it against comprehensive survey data (n=192). Our theoretical model is able to explain more than 70% of the variation in private internet usage. We derive policy recommendations based on the results and discuss implications for future research.},
  doi       = {10.1007/978-3-642-14799-9_24},
}